At Teronix Corporation, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, our return policy is designed to make the process as smooth and straightforward as possible.

1. Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• Products must be unused, unwashed, and in their original packaging with all tags attached.
• Certain items are non-returnable, including:
  • Items marked as final sale
  • Gift cards
  • Custom-made or personalized items
  • Opened or used consumable goods

2. Return Process

• To initiate a return, please contact our customer service team, and provide your order number with the reason for the return.
• Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return the item(s).

3. Return Shipping

• Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect due to our error.
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds

• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Please note that original shipping costs are non-refundable.

5. Exchanges

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will work with you to resolve the problem promptly.

7. Contact Us

If you have any questions or concerns about our return policy, please do not hesitate to contact us.